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How we protect your account and your rights

When you open an account with lontogel, you're entering into a clear legal relationship.

Account verification and securityData handling and retentionPayment and withdrawal rulesYour rights and how to contact us
lontogel How we protect your account and your rights
REACH US DIRECTLY

How to contact us about legal and account questions

Live Chat Open your account and tap the chat icon in the bottom-right corner of the…
Email Support Send detailed questions to our support inbox.
Phone Call our support line during business hours for urgent account access issues or to…
HOW WE OPERATE

Data security, cookies and account access

Identity Verification

When you open an account, we collect your name, date of birth, phone and email.

Data Retention

We keep your account data, transaction history and verification documents for 5 years after your account is closed or your…

Cookies and Tracking

lontogel uses cookies to keep you logged in, remember your game preferences and prevent duplicate accounts.

Encryption and SSL

All traffic between your device and our platform is encrypted with 256-bit SSL.

Account Security

Your password is hashed and never stored in plain text. You can enable two-factor authentication in settings.

Dispute Resolution

If you contest a charge or a withdrawal, contact support within 7 days.

Legal and account rights FAQs

No. One person = one account. If we detect duplicate accounts, we close all of them and may forfeit the balance. Our system flags duplicates using email, phone number and device fingerprinting, so trying to work around this doesn't work.

You have the right to request a full export of your account data, game history and all transactions. Go to Settings → Account → Data Request, fill in the form and we'll send you a CSV file within 5 business days.

Most withdrawals clear within 24 hours once verified. If we flag your request for further checks due to unusual activity or large amounts, we'll email you within 2 hours with what we need. Verification itself is usually done in a single support call.

Call support immediately. We freeze the account, review the transaction log and game sessions, and reverse unauthorized withdrawals. If you used a weak password, we'll ask you to reset it before we reactivate the account.

Yes. Go to Settings → Account → Close Account. We ask you to confirm in an email link, then the account is closed. Any remaining balance is paid out within 5 business days. You cannot reopen the same account.

Yes. Your balance is held in segregated client trust accounts. If the platform has an outage, your funds remain accessible. We back up account data every hour, so deposits and withdrawals are always recoverable.

Minimum withdrawal is Rp 50,000. Maximum is Rp 50,000,000 per transaction. If you want to withdraw more, you can make multiple requests. Large withdrawals may require additional verification.